What Is SIP Calling and 8 Key Ways it Simplifies Business Communications

What Is SIP Calling and 8 Key Ways it Simplifies Business Communications

Modern businesses continually seek new innovative ways for efficient and easier to manage communications. Because as your business evolves and expands into new markets and even locations, you need a phone system that can quickly adapt with your changing business needs and serve you with more communication features than traditional legacy phone systems can offer.

If you’re looking for a solution that will have immediate impact on your communication cost-effectiveness, scalability and service quality, switching from the traditional hardware-dependent phone system to a virtual one that utilises Session Initiation Protocol (SIP) over the internet is one sure way to achieve your dynamic business needs.

But if you’re wondering what a ‘SIP’ is, you are in the right place. In this post, we define SIP Calling and give you the facts on how implementing this modern migration technology can drastically reduce your phone bill and provide instant benefits to your business communications, scalability and quality of service.

Ready? Let’s dive in!

What is SIP Calling/Trunking?

Simply put, a SIP is a simple set of protocols that a SIP provider implements to help your company benefit from Internet-based/ phones.

SIP Trunking enables businesses to make phone calls over the Public Switched Telephone Network using Internet Protocol (IP) (PSTN). To support IP-based voice communications, SIP trunking technology needs either an Internet connection or a VoIP provider, as well as a border element or gateway, an IP-enabled PBX, and a border element. Using SIP, voice can be worked like any other application on an IP network, such as email or the web.

8 Ways Your Business Can Benefit from SIP Calling

Businesses thinking about implementing SIP are generally aware of the potential cost savings. When compared to standard phone service, you could save an incredible amount if your business makes a lot of long distance or international calls.

Although the financial gain feature of SIP is appealing, the advantages for your business communication go much further.

1. Cost Savings

Compared to the price of traditional phone systems, switching to SIP is much simpler and cheaper than you may imagine. The traditional phone systems require bundles of copper wires which need maintenance and care. The cost of maintaining these connections will increase as PRI technology gets dated. Where in contrast, SIP relies on virtual signal transmission over the internet rather than actual cable connectivity.

With SIP, your business can benefit from the following cost savings:

• ● No large upfront costs for hardware or installation. Since SIP uses the internet rather than pricey phone lines, maintenance costs are eliminated.
• ● The removal of a PSTN gateway eliminates subscription payments. Since phone and data have been combined into one network, it is no longer essential to be a member of multiple services.
• ● Long-distance calls are all converted to local calls at no additional cost. Instead of paying by the minute, an unrestricted monthly set rate is paid.
• ● Instead of using several networks, SIP employs a single, central network.

2. Instant Return on Investment

SIP is a proven technology with low initial investment expenses. Organisations that transition to SIP start realising cost savings with the first monthly billing statement without making a capital expenditure.

3. Mobility

SIP helps your business meet the demand for rapid expansion across several different geographies. Your company's geographical regions and remote workers can be integrated by integrating your voice and data into a single network. Your business may develop quickly and with a great deal of flexibility if you open new locations or hire full-time remote workers thanks to SIP's dynamic scalability.

4. Reliability

Legacy phone networks are vulnerable to catastrophic failures, which can cause a communications breakdown that lasts for days or weeks before being resolved. However, in the event of an outage, the service provider can use SIP to redirect calls to additional data centres in different cities. Additionally, calls can be forwarded to other phones or mobile devices to guarantee dependable and continuous connectivity.

5. Simple Management and Training

Adopting SIP calling in a workplace is simple. Enjoy easy-to-use administrative portals for on-site control, such as activities like modifying call routing, changing extensions, or adding phone lines completely on-demand.

Implementing this with your team only requires training on one system thanks to the centralization of all communication into one device, streamlining the process and guarantees that everyone on your team is equipped.

6. Superior Audio Quality

The latest SIP services offer users high-definition call quality, expanded frequency, and double the sample rate of telephonic audio. This results in a noticeably improved sound quality that makes it possible for callers to clearly hear one another.

7. Diversification Prevents Lengthy Outages

Legacy phone networks are inevitably vulnerable to failures, which can cause a communications breakdown that lasts for hours, days or weeks before being resolved. However, in the event of an outage, the service provider can use SIP to redirect calls to your additional communication centres. Additionally, calls can be forwarded to other phones or mobile devices to guarantee dependable and continuous connectivity.

8. Improve Customer Service with Advanced Features

Lengthy hold periods and numerous transfers because of traditional phone systems discourage callers who want to speak with an agent. Customers prefer to speak with live agents rather than being presented with a lengthy menu of choices.

With SIP calling, your business can control inbound call routing more effectively to reduce waiting periods times and route calls to the appropriate agent and department. This is especially helpful for call centres that get a high volume of calls. Businesses can monitor call flow and simply modify call routing during busy periods thanks to real-time software control systems.

How Do I Know SIP Trunking the Right Solution for my Business?

Switching to SIP is the smart solution for businesses that are set on evolving their communication methods and profit from Internet-based phones, establish a partnership with a hosted VoIP provider, and migrate their corporate communications to the Cloud. Or if you are just simply tired of complex monthly phone bills, unreliable phone lines and overpriced rates and you’re ready to take your business communications to the next level, test the lucrative solution for your business today.